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讲座预告 | SCHEDULING IN THE SERVICE INDUSTRIES: Theory and Applications

来源:天津大学管理与经济学部 | 2019-06-13 | 发布:经管之家

讲座时间:2019年6月20日10:00 讲座地点:25教学楼A区3B教室

主讲人:Prof. Michael Pinedo

主讲人简介:Michael Pinedo is the Julius Schlesinger Professor of Operations Management at New York University's Stern School of Business. He received an Ir. degree in Mechanical Engineering from Delft University of Technology (in the Netherlands) in 1973 and a Ph.D. in Operations Research from the University of California at Berkeley in 1978. He has taught at Columbia University from 1982 till 1997 and at New York University since 1997. His research focuses on the modeling of service systems, and in the development of planning and scheduling systems, as well as systems for measuring operational risk. Over the last decade his research has focused on operational risk in financial services. He is co-editor of Creating Value in Financial Services: Strategies, Operations, and Technologies (Kluwer), and co-editor of Global Asset Management: Strategies, Risks, Processes, and Technologies (Palgrave/McMillan). He has co-authored the book Operations in Financial Services - Processes, Technologies, and Risks (NOW Publishers) together with Yuqian Xu. Professor Pinedo has been actively involved in industrial system development. He supervised the development of systems at Goldman Sachs, Siemens, and at Merck. Professor Pinedo is Editor of the Journal of Scheduling (Springer), Associate Editor of the Journal of Operational Risk, Department Editor of Production and Operations Management and Associate Editor of Annals of Operations Research.

讲座内容:This talk focuses on current research directions in scheduling in the service industries. The scheduling models in services as well as the solution methodologies tend to be different from those used in manufacturing environments. We describe five classes of models and their current status quo. The first class consists of transportation models (tanker scheduling, aircraft routing and scheduling and train timetabling). The second class deals with scheduling models in health care, e.g., appointment scheduling. The third class consists of workforce scheduling models, e.g., operators in a call center. The fourth class involves timetabling and tournament scheduling. The fifth class considered includes interval scheduling models and reservation systems. We conclude with a summary of the similarities and the differences between the model formulations and the solution techniques that are used in these various different areas.
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